Explore the customer journey as a connected experience. Use the teaching and knowledge checks in your selected edition to strengthen your understanding of customer journeys and consider opportunities for improvement.
The published curriculum covers customer-journey learning and applied knowledge checks across multiple teaching cohorts.
Marketing professionals and learners developing practical marketing knowledge.
Review the curriculum and choose an edition suited to your experience. Familiarity with the subject will help for revision and advanced modules.
Use the curriculum to plan your study and revisit the topics most relevant to your work. The course highlights identify the level, trainer and dated teaching edition, helping you choose the right starting point.
This teaching edition is attributed to Nathan Shields. Selecting a recorded edition does not include individual access to the trainer.
Published session labels run from 2026-03-03 to 2026-06-09. These are curriculum dates; the intake label is shown separately. Earlier editions may refer to tools, examples or requirements that have since changed.
Level: Level 6. This page describes subject learning. A full regulated qualification, external examination or awarding-body registration is a separate offer.
Review the curriculum for the lessons, resources and knowledge checks available. Live teaching, personal feedback and external examination fees are included only where the selected offer expressly states this.
